{"id":4289,"date":"2025-10-14T15:57:49","date_gmt":"2025-10-14T15:57:49","guid":{"rendered":"https:\/\/touche.co.in\/?page_id=4289"},"modified":"2025-10-14T15:58:46","modified_gmt":"2025-10-14T15:58:46","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/touche.co.in\/?page_id=4289","title":{"rendered":"Refund\/Return Policy"},"content":{"rendered":"\n<div class=\"wp-block-uagb-container uagb-block-f65481b9 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-1d5a186c alignfull uagb-is-root-container\"><div class=\"uagb-container__shape uagb-container__shape-top\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 2600 131.1\" preserveAspectRatio=\"none\"><path class=\"uagb-container__shape-fill\" d=\"M0 0L2600 0 2600 69.1 0 0z\"><\/path><path class=\"uagb-container__shape-fill\" opacity=\"0.5\" d=\"M0 0L2600 0 2600 69.1 0 69.1z\"><\/path><path class=\"uagb-container__shape-fill\" opacity=\"0.25\" d=\"M2600 0L0 0 0 130.1 2600 69.1z\"><\/path><\/svg><\/div><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-81973c9b\">\n<h1 class=\"wp-block-heading\"><strong><strong>Refund &amp; Return Polic<\/strong><\/strong>y<\/h1>\n\n\n\n<p><em>Last updated: October 14, 2025<\/em><\/p>\n\n\n\n<p>Thank you for shopping with <strong>Touche<\/strong>.<br>We take great care in crafting and inspecting every piece before dispatch to ensure you receive only the finest quality anti-tarnish jewellery.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. No Refunds or Returns<\/strong><\/h2>\n\n\n\n<p>Due to hygiene and safety reasons, <strong>we do not accept returns or offer refunds<\/strong> once an order has been successfully delivered.<br>All our products are <strong>anti-allergenic<\/strong>, and maintaining hygiene standards is our top priority. Once a piece has been handled or tried on, it cannot be resold or sanitized without compromising its safety for the next customer.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Refunds on Exceptions<\/strong><\/h2>\n\n\n\n<p>Refunds are only applicable in the following cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You received a <strong>wrong or mismatched product<\/strong><\/li>\n\n\n\n<li>Your order was <strong>not delivered<\/strong><\/li>\n<\/ul>\n\n\n\n<p>If either of these situations occurs, please contact us within <strong>24 hours of receiving your order<\/strong> through one of the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Instagram: <a href=\"https:\/\/instagram.com\/touchebypriyanka\">@touchebypriyanka<\/a><\/li>\n\n\n\n<li>Email: <strong><a>touchebypriyanka@gmail.com<\/a><\/strong><\/li>\n<\/ul>\n\n\n\n<p>When reporting an issue, please include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your <strong>order number<\/strong><\/li>\n\n\n\n<li><strong>Clear photographs<\/strong> of the received product showing the mismatch or issue<\/li>\n<\/ul>\n\n\n\n<p>Our team will review the details and get back to you within <strong>2\u20133 business days<\/strong>.<br>Refunds (if approved) will be processed to your original payment method within <strong>7\u201310 working days<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Damaged Product on Arrival<\/strong><\/h2>\n\n\n\n<p>If your order arrives damaged due to shipping, please reach out within <strong>24 hours<\/strong> of delivery with photos and unboxing proof so we can assist you appropriately.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Late or Missing Refunds<\/strong><\/h2>\n\n\n\n<p>If your refund has been approved but not yet received:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Check your bank or payment provider again.<\/li>\n\n\n\n<li>Contact your bank; processing time may vary.<br>If you\u2019ve done all this and still haven\u2019t received your refund, please write to us at <strong><a>touchebypriyanka@gmail.com<\/a><\/strong>.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Contact Us<\/strong><\/h2>\n\n\n\n<p>For all return or refund-related queries, contact:<br>\ud83d\udce7 <strong><a>touchebypriyanka@gmail.com<\/a><\/strong><br>\ud83d\udcf7 <strong>Instagram:<\/strong> <a href=\"https:\/\/instagram.com\/touchebypriyanka\">@touchebypriyanka<\/a><br>\ud83c\udf10 <a href=\"https:\/\/touche.co.in\">https:\/\/touche.co.in<\/a><\/p>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Return Policy Last updated: October 14, 2025 Thank you for shopping with Touche.We take great care in crafting and inspecting every piece before dispatch to ensure you receive only the finest quality anti-tarnish jewellery. 1. No Refunds or Returns Due to hygiene and safety reasons, we do not accept returns or offer refunds [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4289","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"_nx_notification_thumb_100_100":false,"_nx_notification_thumb_200_200":false,"_nx_notification_thumb_300_300":false,"_nx_notification_thumb_400_400":false,"_nx_notification_thumb_500_500":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Prinks","author_link":"https:\/\/touche.co.in\/?author=1"},"uagb_comment_info":0,"uagb_excerpt":"Refund &amp; Return Policy Last updated: October 14, 2025 Thank you for shopping with Touche.We take great care in crafting and inspecting every piece before dispatch to ensure you receive only the finest quality anti-tarnish jewellery. 1. No Refunds or Returns Due to hygiene and safety reasons, we do not accept returns or offer refunds&hellip;","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/touche.co.in\/index.php?rest_route=\/wp\/v2\/pages\/4289","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/touche.co.in\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/touche.co.in\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/touche.co.in\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/touche.co.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4289"}],"version-history":[{"count":2,"href":"https:\/\/touche.co.in\/index.php?rest_route=\/wp\/v2\/pages\/4289\/revisions"}],"predecessor-version":[{"id":4292,"href":"https:\/\/touche.co.in\/index.php?rest_route=\/wp\/v2\/pages\/4289\/revisions\/4292"}],"wp:attachment":[{"href":"https:\/\/touche.co.in\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4289"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}